Last week, after multiple reports of replacement Samsung Galaxy Note 7 units catching on fire started to emerge, Samsung had no choice but to pull the plug on the highly popular phablet. The South Korean company then issued a statement that it will be carrying out an investigation to determine the cause of it, and the chief of Samsung’s mobile division said that the company will not stop until the true cause is determined. All Galaxy Note 7 owners are being requested by the company to return their device and to request a refund, or exchange their unit for a different device, from any manufacturer. It was also reported that Samsung engineers haven’t been able to determine a cause as they aren’t able to replicate the fires.
Now, the South Korean government has decided that it will launch its own investigation and it is being led by Korea Testing Laboratory (KTL), according to officials who have knowledge on the matter. The KTL has also stated that it will not be limiting its investigation into the batteries, and it will also be making use of the latest technology to determine the cause of the fires. A Samsung spokesperson has mentioned that the electronics manufacturer has handed over the phones which caught on fire in the country to KTL, and will be cooperating with the lab to carry out the investigations. Company’s official went on to say that the company hasn’t been idle throughout the fiasco, and instead, it has been using all possible resources to determine the exact cause of the fires as soon as possible.
Samsung is also considering testing the faulty units which have been collected by the US Consumer Product Safety Commission (CPSC). The CPSC recently announced a second recall of all Galaxy Note 7 devices in the US. KTL and Samsung are not the only ones investigating the fires, as many other labs around the world have launched their own investigations. Figuring out the cause of the fires is crucial for Samsung, as the company needs to win back consumers’ trust before the launch of the Samsung Galaxy S8, which is expected to take place in February of 2017.