Samsung will go public with its Galaxy Note 7 investigation on Monday, January 23, the company’s spokesperson told Yonhap News Agency. Results of Samsung’s probe into the matter will be presented by Koh Dong-jin, chief of the company’s mobile division. He is expected to finally explain what caused Samsung’s latest phablet to overheat and catch fire, which is why the tech giant was forced to discontinue the device in October. Industry observers have recently speculated that the company may have used an old inspection process for inspecting the new manufacturing process of the Galaxy Note 7, but nothing is confirmed as of yet. However, one of Samsung’s officials recently said that the firm is looking to “clearly point out what caused the Galaxy Note 7 to catch fire,” so the upcoming reveal will likely be extremely detailed.
The company is expected to announce its findings during a conference call or a small event that’s going to be streamed online. Koh Dong-jin and any other officials present during the event will likely reiterate how Samsung did everything it could to recall the Galaxy Note 7 and went above and beyond of what was legally required from it to ensure the safety of its customers even before airlines worldwide started banning the device on their flights. Samsung will likely confirm that it managed to recall most Galaxy Note 7 units and reveal that it either bricked all of the others or limited their charging capacity to 30%, depending on the region. Following those formalities, the company is expected to go public with its investigation and explain both what was found and how it was found. However, Samsung is unlikely to go into scientific details about its findings as industry watchers believe the firm’s officials will attempt to explain the issues plaguing the Galaxy Note 7 in layman’s terms.
Finally, the head of Samsung’s mobile division will likely apologize about the Galaxy Note 7 fiasco one last time before promising the company will do everything it can to make sure something like this never happens again. It’s possible that Samsung will also use this opportunity to announce an upgrade program for customers who purchased the Galaxy Note 7 before exchanging it for another device. More information will follow on Monday.