The highly sought after Samsung Galaxy S8 and Galaxy S8 Plus smartphones are beauties to behold, but customer satisfaction with these flagships do seem to be headed in a downward curve. There is a growing number of complaints being raised online, as new owners of the Galaxy S8 and Galaxy S8 Plus are not too happy with the perceived lack of quality: such as the display sporting a reddish tint and Wi-Fi connection issues. Just today, a Galaxy S8 owner posted an image of his handset that looks to suffer from a permanent discoloration on the screen, having owned the device for slightly more than a week. Also known as a burn-in, it is normally the result of having a static image being displayed for an unusually long period of time. Normally, such permanent discolorations are a more common occurrence on AMOLED (Active-Matrix Organic Light-Emitting Diode) screens.
The affected Galaxy S8 owner claimed that the affected area of the screen is located close to the integrated pressure-sensitive soft key. Perhaps this soft key that carries Samsung’s Always On Display (AOD) technology has something to do with the burn-in. This is not the first time such a complaint was featured online, as across the globe, Twitter saw a Dutch consumer share similar sentiments about the alleged burn-in issue with an affected Galaxy S8 at the end of last month. So far, these seem to be isolated cases, but as more and more consumers pick up the Galaxy S8 and Galaxy S8 Plus, there might just be more reports of similar nature trickle in.
Samsung has stepped forward to dismiss such claims of burn-ins on its flagship smartphones. A Samsung spokesman shared that the Galaxy S8 and Galaxy S8 Plus have been programmed with an algorithm that prevents such burn-ins from occurring. So far, Samsung sounds confident that this is not going to be an issue, as the company has yet to receive official reports of similar happenings. One thing is certain: Samsung cannot afford another massive recall exercise, or at worse, a discontinuation of the Galaxy S8 and Galaxy S8 Plus as it did with the Galaxy Note 7 and its exploding battery saga.