New Reddit reports highlight that Google Fi users are getting a $0 bill for this month, all thanks to a bug. Normally, users are billed around $30-80, or $70 on the Unlimited plan.
However, due to a bug in Google Fi, subscribers are not only getting $0 charges and zero data usage. This has gotten Google Fi users worried, as they might end up paying double charges the next month.
For the unaware, Google Fi works in collaboration with three major networks Sprint, U.S. Cellular, and T-Mobile along with a WiFi hotspot. This gives more 4G LTE coverage with no additional setup needed.
Google Flexible charges $30 to $80 plan per month, while the unlimited plan costs $70 per month. This price is before taxes and fees. Notably, the bills are charged only for the actual usage.
Meaning, $20 for the base charge along with $10 for each gigabyte of data usage. Besides, the data is free after 6GB or a maximum of $80.
And after receiving a $0 bill, this has left many users puzzled as to what they actually have to pay for the Google Fi bill.
Reportedly as per multiple Reddit reports, when users opened their monthly statement email, the total billed amount is charged as $0. Moreover, it is written that they “will not be charged this month.”
A talk with Google Fi support seemingly confirms the original amount
One user has reported that not getting the usual bill of around $180, left him confused regarding the current month’s bill of $0. Because their last month’s data usage, as per the bill, is zero.
Besides, taking a look at the user comments on the Reddit post, brings to light that talk with customer support confirms the actual amount.
In fact, the support has confirmed that there is a glitch, and the company is working on it to resolve the matter at hand. Though users are pretty happy seeing a $0 bill for the previous month.
But they do not want to get a surprise add-up bill the next month. The app also reveals the same $0 bill for the entire month.
Multiple users have contacted and got clarification from Google Fi support that the actual bill is still being finalized. Furthermore, they are working on a fix for this glitch.
Interestingly, users of Google Fi on both Android as well as iOS have confirmed this $0 bill glitch. The company is expected to fix this issue for Google Fi $0 bill glitch. And provide the actual bill value to the customers soon.
In the meantime, let us know in the comments below if you also received a surprise bill of $0 on Google Fi or not.