[Updated to include T-Mobile’s response]
In the last few days, several T-Mobile customers have been reporting receiving forms with a suspicious URL through the carrier’s official social accounts. This has raised alarm bells among those fearing a potential hack. However, rest assured, T-Mobile’s social accounts were not hacked. The company is simply outsourcing some things.
Speaking purely from the telecom experience, T-Mobile is one of the highest-rated carriers in the US. The company boasts of offering the fastest 5G network in the country, as well as reliable mobile signal performance. However, this year, a number of controversies and situations have tarnished its public image. From price increases on price-protected legacy plans to partners using shady sales strategies. There is even the big $60 million fine received for failing to protect user data between 2020 and 2021.
New URL for forms raised suspicions about T-Mobile’s social accounts being hacked
With that in mind, T-Mobile probably wants to avoid any kind of situation that might fuel customer criticism. However, it now appears that the carrier did not notify its clients about the move to a third-party host for its forms. More specifically, T-Mobile is turning to Khoros, which is why the URL for forms now include that name. Since many are unaware of this, seeing unfamiliar elements in the URL raised alarm bells, even leading to suspicion that the company’s social accounts were hacked.
Typically, customers receive such forms from T-Mobile agents when contacting the company through platforms like Twitter or Facebook. T-Mobile calls the team of agents focused on serving customers through official social channels “T-Force.”
So, if the new URL for forms made you raise your eyebrow, you can rest easy. The Mobile Report team confirmed with T-Mobile representatives that they are completely legitimate. The reason behind the switch to a third-party company to host the forms is not known. You may now be worried that a potential data breach in Khoros could expose your data, but that’s another story.
The issue should be solved now
A T-Mobile representative confirmed to Android Headlines that the company has updated its domain for forms. So, from now on, the URL should look more familiar.