Samsung first suspended sales of the Galaxy Note 7 and then proceeded to issue a global recall for the handset just over three weeks ago, on September 1st, following numerous reports of the device exploding while being charged. The South Korean company stated that it would be voluntarily replacing all affected units with new ones, or owners could opt for a full refund. In some markets, owners had the choice to get a Samsung Galaxy S7 or Galaxy S7 Edge instead, and receive a refund based on the price difference. Now, Samsung has issued some facts on its website regarding the recall.
According to D.J. Koh, the President of Mobile Communications Business of Samsung Electronics, the replacement program commenced in most markets last week and the progress has been encouraging so far. The company’s focus is to replace all affected units in the market with new and safe ones, as fast as possible. Samsung also says that since the replacement program was initiated, around 90 percent of Galaxy Note 7 users have opted for a replacement Galaxy Note 7. Also, more than 60 percent of the recalled smartphones in the US and South Korea, have already been exchanged so far. As for the exchange program in Singapore which started on September 17, more than 80 percent of Galaxy Note 7 users in the city state have already participated in the exchange program.
Koh went on to say that they are humbled by their customers loyalty towards the Galaxy Note 7 and this is why Samsung wants all affected customers to participate in the exchange program, so that customers will feel confident and excited each time they reach for their Galaxy Note 7. If you are a Galaxy Note 7 owner with an affected unit, do power down your device and return it to your respective point of purchase to ensure your device will not explode or start a fire, which may potentially cause bodily injury or damage to property. If you continue using your affected device, you will receive a notification from Samsung advising you to power down your device and avoid charging it. This notification will pop up on your device every three hours and whenever you try to power on or charge your faulty Galaxy Note 7.